Terms of service
These terms apply when you browse stiky.in or buy from Stiky ("Stiky", "we", "us"). By placing an order you agree to them, along with our Privacy Policy and Refund Policy. Please read them once. They are short and written in plain language.
Who can order
You must be 18 or older, or ordering with a parent or guardian's permission, and have a delivery address in India. We currently ship only within India.
Our products
Stiky makes adhesive hooks, holders, racks and combo packs. Product pages state what each product is made of, its size, the weight it is designed to hold and the surfaces it works on. Colours can look slightly different on screens.
The weight ratings assume the product is fitted as instructed: on a clean, dry, smooth, non-porous surface, pressed firmly for 30 seconds and left for 24 hours before loading. Stiky products are not designed for raw brick, textured or freshly painted walls, wallpaper, unsealed wood or surfaces that stay wet. They are for everyday household items, not for anything whose fall could injure someone or cause serious damage. Please read the fitting guide on the product page or the pack before use.
Prices and payment
- All prices are in Indian Rupees and include GST. Shipping charges, if any, are shown at checkout before you pay.
- We accept UPI, cards, net banking and wallets through our payment partners. Cash on delivery, where offered, may carry a small fee shown at checkout.
- If a price on the site is clearly a mistake, we may cancel the order and refund you in full before dispatch. We will tell you why.
- A GST invoice is sent by email with every order.
Orders and acceptance
An order is placed when you complete checkout. It is accepted when we send the dispatch email. Until then we can refuse or cancel an order, for example if an item is out of stock, the address cannot be served or the payment fails. Any money already paid is refunded in full.
You can cancel an order yourself any time before it is dispatched by emailing hello@stiky.in with your order number. After dispatch, please use the returns process in our Refund Policy.
Shipping and delivery
Orders ship within 24 hours on working days and reach most Indian pin codes in 3 to 6 working days. Delivery dates shown at checkout are estimates. If an order is delayed beyond the promised date, you can cancel it for a full refund. Full details, including what to do if a parcel arrives damaged, are in the Refund Policy.
Returns, replacements and refunds
Unused packs can be returned within 7 days of delivery. Damaged, defective or wrong items are replaced or refunded at no cost to you. A hook, shelf or rack that did not hold although it was fitted as instructed is replaced free. The complete rules and timelines are in our Refund Policy, which forms part of these terms.
Your account
You are responsible for keeping your account login private and for orders placed through it. Tell us at once if you think someone else is using it. We can close accounts used for fraud or abuse.
Reviews and content you send us
When you post a review or send us a photo, you give Stiky permission to show it on our site and social channels, with your first name only. Do not post anything false, abusive or that belongs to someone else. We may remove content that breaks these rules.
Our content
The Stiky name, logo, product designs, photos and text on this site belong to Stiky. You may share links and product images for personal, non-commercial use. Copying the site or its images to sell products elsewhere is not allowed.
Our responsibility
We stand behind our products as set out in these terms and the Refund Policy, and nothing here limits your rights under the Consumer Protection Act, 2019. Beyond that, Stiky is not responsible for loss caused by a product being fitted or loaded against the instructions, or for indirect losses such as damage to items placed on a hook, shelf or rack. Our total liability for any order is limited to the amount you paid for it.
Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints about an order, a product or this site go to our Grievance Officer.
Grievance Officer, Stiky
Email: hello@stiky.in
Subject line: Grievance
We acknowledge complaints within 48 hours and resolve them within one month.
Law and disputes
These terms are governed by the laws of India. We will always try to settle any issue directly with you first. If that fails, disputes go to the courts or consumer forums with jurisdiction over Stiky's registered office, without limiting your right to approach the consumer forum nearest to you.
Changes
We may update these terms. The version on the site when you place an order is the one that applies to that order.
Contact
Stiky
Email: hello@stiky.in
Website: stiky.in